About Simplicity VoIP

Get To Know Us

Based in Richmond, VA, Simplicity VoIP provides hosted PBX, VoIP, and business telephone solutions to small, medium, and enterprise-level businesses across the country. We deliver a comprehensive, unified communications experience.

Simplicity VoIP’s key to success is its project management, on-site service, installation, and training, which is backed by world-class customer service.

Our Class 5 VoIP platform is geo-redundant to ensure maximum network uptime. We also offer phones and equipment, managed services, video conferencing, call center, wireless back-up, VFAX, and more.

The Simplicity Process

PLAN & DESIGN

You are assigned a client services project manager who kicks things off by bringing together your team for a welcome call. Prior to the call, a welcome packet is completed to begin the customization of your business phone system.

ON-SITE PREPARATION

Our in-house technicians visit your location(s) and perform a comprehensive site survey to confirm infrastructure specs. In-depth project management and progress updates continue.

INSTALLATION & FOLLOW-UP

After provisioning, phone set-up and number porting are done on-site on the day of install. Once your system is functioning, on-site user training is provided. Ongoing support via phone and an online knowledgebase is offered at no cost to you.

Onsite Delivery, Support and Training is the Simplicity VoIP Difference

VoIP companies have traditionally provided plug-and-play service as the primary method of delivering business phone solutions. Typically, no onsite support or training is offered and if it is, it's offered for a fee. Simplicity VoIP was founded because of this gap in the hosted VoIP and Cloud communications market. We recognize the need for a business communications solution that offers advanced functionality yet takes away the inherent challenges and complexity when deploying.

Our process is a collaborative one that is specifically geared towards making the transition to VoIP simple for you. Our experienced team of project managers, provisioning specialists, engineers and technicians design a customized system to fit your business needs. Onsite service is provided for a site survey, the installation and training.