Empower your teams, enhance customer interactions, and streamline operations with Simplicity VoIP. Our feature-rich cloud phone systems offer everything you need to connect seamlessly – all at a cost-effective price. From crystal-clear HD calling and video conferencing to user-friendly collaboration tools and mobile apps, Simplicity VoIP provides the perfect communication solution for businesses of all sizes.
Text to Speech
The VoIP Text-to-Speech feature takes the hassle out of creating professional greetings, announcements, and messages. Simply type your desired text, and our system converts it into natural-sounding speech.
Speech Direct (AI IVR)
This innovative technology leverages Artificial Intelligence (AI) and speech recognition to create a dynamic and intuitive Interactive Voice Response (IVR) system, empowering callers to self-direct to the most appropriate agent or department.
Voicemail Reminder
The VoIP Text-to-Speech feature takes the hassle out of creating professional greetings, announcements, and messages. Simply type your desired text, and our system converts it into natural-sounding speech.
Music on Hold (MOH)
This powerful feature allows you to create a more positive hold experience by providing callers with pleasant background music, informative announcements, and approximate call wait time. Assure callers that their time and experience is valued.
Tiered Round Robin
Assigns calls based on predefined criteria like skill set, experience level, or language proficiency. This solution ensures calls are directed to the most qualified agent available, minimizing wait times and maximizing customer satisfaction.
Enhanced 911 (E911)
Simplicity VoIP prioritizes user safety with our robust Enhanced 911 (E911) features. This service ensures emergency responders can quickly locate you in case of an emergency, even when using an internet-based phone system.
Security
At Simplicity VoIP, we understand the importance of safeguarding your communication. That's why we offer a comprehensive suite of security features designed to keep your conversations confidential and your data protected.
QoS Scoring
Simplicity VoIP's Enhanced QoS (Quality of Service) Scoring empowers you to gain deeper insights into your call quality. This innovative feature analyzes all your call traffic, regardless of device or application, providing valuable data to optimize communication performance.
Cradle to Grave
Gain complete visibility into your call flow with Simplicity VoIP's Cradle to Grave feature. This tool empowers system administrators to effortlessly track and analyze call transitions, providing valuable insights for troubleshooting, reporting, and optimizing your communication network.
Call Transcription and Sentiment Analysis
This innovative suite provides a comprehensive understanding of your customer interactions, enabling you to improve customer service, optimize agent performance, and gain a competitive edge.
Call Park
Maintain control over your calls with Simplicity VoIP's Call Park feature. This functionality allows you to temporarily place a call on hold and retrieve it from any other phone within your system, ensuring you never miss an important conversation.
