We are currently looking for VoIP Installation and Service Coordinator:
- Competitive base salaries
- Benefits including medical, dental, and Simple retirement plan
- Salaries commensurate with experience
Essential Functions:
- Install and train VoIP Services
- Provide Tier 1 support via phone and online ticketing system as required. Handle first call resolution while building strong customer relationships
- Work with 3rd party vendors to schedule on-site site surveys, installation, and repair
- Work with customers vendors to plan deployment
- Provide training on hardware, software and apps
- Creating schematics and documentation
- Install hardware at customer sites
- Manage customer support documentation
- Perform remote programming and administration
- Provide post installation support and customer training
- Perform troubleshooting and repair
- Provide technical assistance to customer and co-workers
- Perform troubleshooting to resolve voice and data network issues to resolution
- Provide timely and effective resolution to tickets based on internal and external service level agreements.
- Provide on-site repair and other professional services as needed.
- Participate in rotating on-call duty
- Other Duties as assigned
Required Education/Experience and Competencies:
- High School or GED required
- Experience with VoIP and IP network troubleshooting.
- Understand basic network concepts such as routing and subnetting, jitter, and latency
- Understand LAN and WAN principles
- Thorough understanding of VoIP protocols, PBX methodologies and functionalities
- Understand network troubleshooting diagnostics and methodologies (ping, trace route, etc.)
- Customer service experience required
- A clean driving record (and adequate liability insurance coverage)
Benefits offered:
- Paid time off
- Health insurance
- Retirement benefits or accounts
- Incentive Trips!
